Privacy Policy

Adriatic Chauffeur ("we", "our", "us") is committed to protecting your personal data and ensuring transparency in how your information is collected, used and protected.

This Privacy Policy explains how we process personal data when you visit our website, contact us, request a quote, make a booking or use our private chauffeur and transfer services.

Last updated: May 2026

1. Data Controller / Service Provider

The data controller responsible for the processing of personal data on this website is Adriatic Chauffeur.

Location: Koper, Slovenia
Email: booking@adriatictransfer.com
Phone / WhatsApp: +386 71 955 955
Website: https://adriatictransfer.com

Full company/legal details are available upon request or provided on the invoice.

2. Information We Collect

When you make a booking, request a quote, contact us or use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Pickup and drop-off locations
• Date and time of transfer
• Number of passengers
• Luggage information
• Flight number or travel details, if provided
• Special service requests, if provided
• Payment and booking confirmation information
• Website usage and technical information, such as device type, browser type, pages visited and approximate location

We only collect information that is necessary to provide, manage, improve and secure our services.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To process and manage your booking
• To confirm availability and provide transfer details
• To communicate with you before, during and after your transfer
• To provide customer support
• To assign a suitable chauffeur and vehicle
• To process payments and issue invoices where applicable
• To improve our website, booking process and service quality
• To protect our website, booking system and users from misuse or fraud
• To comply with applicable legal, accounting and tax obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract — to provide the transfer or chauffeur service you requested.
• Legitimate interest — to operate, improve and secure our website, booking process and services.
• Legal obligation — to comply with accounting, tax, invoicing or legal requirements.
• Consent — where consent is required, such as for certain cookies or optional communication preferences.

5. Booking System and Transfer Management

Our website uses a booking system to collect transfer details, calculate routes, show prices, manage reservations and send booking-related notifications.

Booking information may include your name, contact details, transfer route, pickup time, passenger number, luggage details and any additional information you provide during the booking process.

This information is used only to manage your booking and provide the requested private chauffeur service.

6. Payments

Online payments are processed securely by third-party payment providers such as Stripe.

We do not store full card details on our website. Payment information is processed by the payment provider for the purpose of completing, confirming and managing your booking.

Payment providers may process payment-related data in accordance with their own privacy and security policies.

7. Data Sharing

We do not sell or rent your personal data. Your information may be shared only where necessary with:

• Payment providers, such as Stripe
• Booking system providers
• Drivers or chauffeurs assigned to your transfer
• Email and communication service providers
• Website hosting and technical service providers
• Analytics and performance tools
• Authorities, only where legally required

We share only the information required for the specific purpose, such as processing a booking, completing a payment, providing customer support or complying with legal obligations.

8. Analytics and Website Performance

We use Google Analytics and Google Site Kit to understand how visitors use our website, which pages are visited, and how users interact with booking and contact options.

Analytics data may include information such as page views, device type, browser type, approximate location, user interactions, traffic source and technical performance data.

This information helps us improve website performance, user experience, marketing effectiveness and service quality.

9. Google Maps and Location Services

Our booking system may use Google Maps and related Google services to calculate routes, distances, pickup locations and drop-off locations.

When using these features, certain location and technical data may be processed by Google in accordance with Google’s own privacy terms.

10. Cookies

Our website uses cookies and similar technologies for essential website functionality, analytics, performance measurement and service improvement.

Some cookies are necessary for the website and booking system to function properly. Other cookies, such as analytics cookies, help us understand how visitors use the website.

For more information, please review our Cookie Policy.

11. Website Security and Anti-Spam Protection

We may use security tools, anti-spam protection and services such as Google reCAPTCHA to protect our website, booking forms and contact forms from spam, misuse and automated abuse.

These tools may process technical data such as IP address, browser information, device information and user interaction signals for security purposes.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration or disclosure.

While we take reasonable steps to protect your data, no online system can be guaranteed to be completely secure.

13. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purpose of the booking, provide customer support, comply with legal obligations and maintain business records.

Booking, payment and invoice-related data may be retained for the period required by applicable accounting, tax or legal requirements.

14. Your Rights

Under GDPR, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent

To exercise your rights, please contact us at: booking@adriatictransfer.com.

You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe your data protection rights have been violated.

15. International Data Processing

Some third-party service providers used on our website, such as analytics, payment, mapping or technical service providers, may process data outside your country or outside the European Economic Area.

Where applicable, such processing is handled in accordance with relevant data protection safeguards and the privacy policies of those providers.

16. Children’s Privacy

Our services are intended for adults making travel, transfer or chauffeur reservations. We do not knowingly collect personal data from children without appropriate parental or legal guardian involvement.

17. Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Adriatic Chauffeur
Koper, Slovenia
Email: booking@adriatictransfer.com
Phone / WhatsApp: +386 71 955 955
Website: https://adriatictransfer.com